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Curriculum
4 Sections
16 Lessons
10 Hours
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Module 1: Introduction to NEMT and Tap2Ride (1 hour)
5
1.1
Overview of NEMT services
1.2
Tap2Ride company history and mission
1.3
The Role of NEMT Drivers within Tap2Ride
1.4
Regulatory Compliance and Standards
1.5
Module 1: Introduction to NEMT and Tap2Ride Ridesharing
15 Minutes
2 Questions
Module 2: Vehicle Operation and Maintenance (1 hour)
5
2.1
Pre-Trip Vehicle Inspection
2.2
Vehicle Maintenance and Servicing
2.3
Defensive Driving Techniques
2.4
Emergency Procedures and Accident Reporting
2.5
Module 2: NEMT and Tap2Ride Ridesharing Vehicle Operation and Maintenance
15 Minutes
2 Questions
Module 3: Passenger Safety and Comfort (1 hour)
5
3.1
Passenger Boarding and Deboarding Procedures
3.2
Proper Use of Wheelchair Lifts, Ramps, and Securement Systems
3.3
Understanding and Assisting Passengers with Mobility Aids
3.4
Safe Driving Practices to Ensure Passenger Comfort
3.5
Module 3: Passenger Safety and Comfort
15 Minutes
2 Questions
Module 4: Customer Service and Communication (1 hour)
5
4.1
Effective Communication with Passengers, Caregivers, and Medical Staff
4.2
Addressing Passenger Concerns and Complaints
4.3
Sensitivity Training for Working with Diverse Populations
4.4
Conflict Resolution and De-Escalation Techniques
4.5
Module 4: Customer Service and Communication
15 Minutes
2 Questions
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